FAQ

Every home and every client is different, so it’s difficult to give an exact cost upfront. Here’s a rough guide:

Consultation
Your initial 30-minute consultation is free and usually takes place by phone.

My hourly rate
My rate is £40 per hour, with a minimum booking of 3 hours. Sessions are typically 3–6 hours.

For larger jobs, or when you need to get things moving quickly, I can bring a second organiser. Teams of two start from £65 per hour.

How long will it take?
As a rough guide, allow 6–8 hours for a kitchen or garage, and 4–6 hours for a wardrobe or home office, although larger or more involved spaces may take longer.

Travel
I cover most areas of South Devon. The first 10 miles each way from my home in Ashburton are free. For journeys over 10 miles each way, additional mileage is charged at 45p per mile.

Payment
Payment is due at the end of each session by bank transfer or cash. A 50% deposit is required to secure your first booking.

I’m based in Ashburton, Devon and cover most areas within an hour’s drive, including Newton Abbot, Totnes, Exeter, Torbay, Plymouth and the South Hams. The first 10 miles each way from my home are free, with additional mileage charged at 45p per mile.

Good question! How long we work together depends on the size of the job and how quickly you can make decisions about what to keep and what to let go.

I’ll keep you focused on the task in hand, so you won’t get distracted by those old photos and handwritten letters!

Most decluttering sessions are 5–6 hours, as decluttering can be both physically and emotionally demanding. Three-hour sessions are available for local clients.

Yes, absolutely. There are no advertising logos on our uniform or cars, and I will never discuss my client work with a third party, unless agreed by you. As a member of APDO (Association of Professional Declutterers and Organisers) I always abide by its code of ethics.

Please don’t feel embarrassed. I pride myself on being empathetic and completely non-judgemental. I understand how easily life can get in the way of having the home you want.

Honestly, the hardest part is often making that first phone call. From there, we can work together, step by step, to transform your home into a space you feel proud of.

Absolutely and definitely NOT! These are your personal belongings, and I work patiently and sensitively with you to establish what you really need, use and enjoy before anything goes.

You are always in control of the decisions, with me by your side to encourage, guide and support you.

Yes. I’m a member of the Association of Professional Declutterers and Organisers (APDO) and regularly undertake professional training to keep my skills and knowledge up to date.

I’m also a qualified counselling therapist and trained bereavement counsellor, which I feel is particularly valuable when supporting clients through what can sometimes be an emotional process.

I hold a current DBS check and £1 million of professional indemnity and public liability insurance.

I’ve also completed CPD training in managing paperwork, supporting clients with hoarding behaviours and working with ADHD.

I’m passionate about recycling, reusing and finding new homes for unwanted items wherever possible.

I’ll transport one carload of items to a charity shop free of charge with every session. If you have more to remove, I can work out the best way to deal with everything and arrange the appropriate options.

You may also have items that could be sold, and I can advise you on this or help you with the process.

Absolutely. I’m very used to supporting older clients and those with health or mobility challenges, and I’ll always work at your pace.

Ultimately, I need you to be there to make decisions about what to keep, but I can take care of everything else for you— sorting, organising, packing, moving items around the home and dealing with donations and unwanted items.

If there are tasks that require heavy lifting or specialist help, we can discuss the best way to manage these too.

Yes! As part of the decluttering process, I’m happy to wipe down shelves, cupboards and other areas as we work, and I’ll run the hoover around once we’ve finished.

I don’t offer a full cleaning service, but I’ll always leave the areas we’ve worked on clean, tidy and ready to use.

No! Let’s work through the declutter process together first. I always aim to reuse any of your existing storage and then I can suggest any additional storage solutions you might need after that.

An open mind and a willingness to make a change is a great start! Before our first consultation, it’s helpful to think about what you’d like to achieve and which areas of your home you’d most like help with.

From there, we’ll work together at your pace to create practical systems that work for you, your home and your lifestyle — and, importantly, are easy to maintain.

Absolutely! If you have a full house, garage or loft to tackle, or a deadline and need to get things moving quickly, a team of two can be a really effective option.

Having two of us working together can make a big job feel much more manageable and means we can get through it more quickly. Teams of two start from £65 per hour.