FAQ

Our initial 30-minute consultation in your home is free of charge.

My hourly rate is £30 per hour, with a minimum booking of 3 hours.

Every home and client is unique, but as a rough guide allow 6-8 hours to organise a kitchen or garage and 4-6 hours to organise a wardrobe or home office.

Payment is due at the end of each session by bank transfer or cash.

A 50% deposit is required to secure your first booking.

I am based in Ashburton, Devon and cover any area up to 20 miles from here, including Newton Abbot, Dartmoor, Totnes, and the South Hams. I will happily travel further afield to Exeter or Plymouth for example, and travel is charged at 45p per mile for anything over 20 miles each way.

Good question! How long we work together depends entirely on how big the job is we are tackling and how quickly you can make decisions on what to keep and what to part with. I will keep you focused on the task in hand, so you won’t be distracted by those old photos and handwritten letters! Most decluttering sessions take 4-5 hours as it can be a physically and emotionally demanding task. The minimum booking is for 3 hours.

Yes, absolutely. There are no advertising logos on our uniform or cars, and I will never discuss my client work with a third party, unless agreed by you. As a member of APDO (Association of Professional Declutterers and Organisers) I always abide by its code of ethics.

Please don’t feel embarrassed, I am here to support you to make changes and will never judge. Honestly, the hardest part is making the first phone call, then together we can work step by step towards transforming your home.

Absolutely not! These are your belongings, and I work patiently and sensitively to establish what you really need, use, and enjoy before anything goes. Ultimately you will be making all the decisions, with me by your side to encourage, guide and help.

Yes, I am a member of APDO (Association of Professional Declutterers and Organisers) and continue to undertake professional training to keep my skills up to date. I am a qualified counselling therapist and trained bereavement counsellor. I hold a current DBS check and professional indemnity and liability insurance to the sum of £1 million. I have also attended CPD training on supporting clients with hoarding behaviours and ADHD.

I feel passionate about recycling and finding new homes for your unwanted items. Transporting one free carload of charity shop items is included at the end of each session, and I can suggest various options if you need my help to remove more items. You may also have things you can sell, and I can assist or advise you on this.

Don’t worry, I am very used to supporting older clients and those with health or mobility challenges and will always work at your pace. Ultimately, I need you present for making decisions on what to keep and I can take care of the rest for you.

I will wipe down the shelves and cupboards as part of the decluttering process, but do not offer a full cleaning service.

No! Let’s work through the declutter process together first. I always aim to reuse any of your existing storage and then I can suggest any additional storage solutions you might need after that.

An open mind and a willingness to make a change in your life is a great start! Before the first consultation think about what you would like to achieve and which areas of your home you want help to change. By working together we’ll create a system that specifically meets your needs, and that is easy for you to maintain.